Service Quality and Outpatients Satisfaction in Public Hospitals in Malaysia

Patient Satisfaction With Hospital Foodservice and its Impact on Plate Waste in Public Hospitals in East Malaysia

Background: Foodservice is an important issue in hospital settings, and patients’ levels of satisfaction are often indicated by consumption and plate waste. Objective: The current study compared patient satisfaction in hospital areas and other factors and determined the relationship between patient satisfaction and plate waste. Methods:</str...

Patient Satisfaction as an Indicator of Service Quality in Malaysian Public Hospitals

Assessing Post-Stroke Outpatients’ Rehabilitation Service Quality Gaps in Bangladesh

Objectives: The majority (80%) of stroke survivors in Bangladesh have lived with either minor or major physical, emotional, and cognitive disabilities. Due to patients’ poor perceived experience in healthcare services, participation in rehabilitation care has become a significant challenge for them. Consequently, it increases the burden of stroke disability. Therefore, this study aimed to measu...

Service Quality and Customer Satisfaction in the Cellular Telecommunication Service Provider in Malaysia

Using the SERVQUAL model, this study attempts to examine the impact of service quality dimensions on customer satisfaction. A total of 225 current users of a GSM provider participated in this study. Gap Analysis was used to determine the perceived and expected satisfaction level on each of the service quality dimensions and regression analysis was conducted to test the relationship between the ...

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran